✦ Help Center

Questions, answered.

Can't find what you're looking for? Contact us.

📚 For Readers

How do I buy a book?+

Browse our library, click a book that interests you, and click "Add to Cart." When you're ready, click the cart icon at the top right and complete checkout with your card. You'll receive your book instantly as a PDF download.

How do I download my book after purchasing?+

Two ways:

1. Check the email you receive immediately after purchase — it includes a direct download link for each book.

2. Sign in and go to My Library — all your books are there permanently.

What format are the books in?+

All books are delivered as PDF files. PDFs work on any device — computer, phone, tablet, e-reader — without special apps. We may add EPUB support in the future.

Do you offer refunds?+

Because books are digital and downloaded immediately, we generally don't offer refunds. However, if you experience a technical issue (file won't open, wrong book delivered), contact us within 7 days and we'll make it right.

What is a "Tip for authors"?+

At checkout, you can optionally add a tip ($1–$5 or custom). 100% of every tip goes directly to the author — LoBo Books takes nothing. It's a way to say "your work mattered to me."

Can I share a book I bought with a friend?+

Please don't. Every PDF you download is invisibly tagged with your email address. If a book is shared without permission, the author can trace it back, and your account may be suspended.

If you want to share a book, encourage your friend to buy it — that's how authors keep writing.

✍️ For Authors

How much do authors earn per sale?+

You keep 70% of every sale and 100% of every reader tip. LoBo Books keeps 30% of sales to cover platform costs (servers, payments, security, support).

Example: a $9.99 book sale = $6.99 to you, $3.00 to LoBo Books. A $5 tip = $5 to you, $0 to LoBo Books.

How do I become an author?+

Go to the registration page, select "Sell my books as an Author," fill in your details, and verify your email. Your account is reviewed and approved within 24–48 hours.

After approval, you can upload your book — title, description, cover image, PDF — and submit it for review.

How long does book approval take?+

Most books are reviewed within 24–48 hours. We check that the PDF is readable, the content is original, and the listing details are accurate. If we need changes, we'll email you specifically what to fix.

When and how do I get paid?+

Once your earnings reach $50 minimum, you can request a payout from your dashboard. Payouts are processed weekly via your chosen method (bank transfer, Zelle, MonCash, or international wire).

You'll set up your preferred payout method during onboarding.

Do you take exclusivity rights?+

No. You keep all rights to your book. You can sell it on Amazon, Apple Books, or anywhere else at the same time. We don't lock you in.

How is my book protected from piracy?+

Every PDF a customer downloads is automatically watermarked with their email and purchase date — visibly on every page. If the book is leaked, we can identify the original buyer and take action.

While no system is 100% piracy-proof, watermarking is a strong deterrent and gives you legal evidence if you need it.

⚙️ Account & Technical

I forgot my password — what now?+

Go to the sign-in page and click "Forgot password?" — you'll receive a reset link by email within a few minutes (check spam folder).

I'm not receiving emails from LoBo Books+

Check your spam folder first. To prevent this in the future, add our email address to your contacts. If you still don't see anything, contact us with your account email.

How do I delete my account?+

Contact us from the email associated with your account and request deletion. Your account and personal data will be removed within 30 days. Any books you've purchased will remain downloadable from the email links for 30 days after deletion.

💳 Payments & Security

Is my payment information safe?+

Yes. All payments are processed by Stripe, an industry-leading payment platform used by millions of businesses worldwide. We never see or store your full card number.

Our site uses SSL encryption (the padlock in your browser).

What payment methods do you accept?+

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Apple Pay and Google Pay work too on supported devices.

What currency are prices in?+

All prices are in US Dollars (USD). Stripe automatically converts to your local currency at checkout based on your card.

Still need help?

Our team usually responds within 24 hours.

Contact Us